August 24th 06
AccesStage Clients get interactive and 100% safe support
Online service, based on a controlled environment, differentiates by supplying information as screen view, charts, address of other websites and shortcuts for downloads, besides text messages.
Sao Paulo, August 24th - AccesStage, a company from the Groups Mitsubishi and INTEC, is announcing an online support service, oriented to clients that use the EDI company’s solution. On the AccesStage website
(www.accesstage.com.br), the user clicks on Support, then on Online Help and, immediately, starts to interact with a specialized attendant. A great differential of this new service is that information is passed not only through text messages, but also through screen views, charts, address of other websites and shortcuts for downloads whenever necessary.
The company expects to offer more comfort and speed to its clients with this new Interactive Chat service, without neglecting the safety matters. “Many companies have adopted tools such as MSN for corporative support. However we had the concern of making available a differentiated and safer channel to exchange messages, which is controlled and protected by an antivirus”, explains Celso Mendes, AccesStage‘s infra-structure and production manager. Mendes says that the company has opted for using a tool homologated by the market, considering its interactivity, and also the fact that it doesn’t allow files exchange between users, eliminating this way, considerably, the chances of viruses and spam.
At first, the interactive Chat is working only in Portuguese, but the service will be available also in English and Spanish. “As we already have clients abroad, this channel will become a more economic option, and since it can be accessed by the Internet, we can offer the same level of services provided to our local clients, with the advantage of not having to pay for international phone calls”, adds Mendes.
24/7 Suport
Celso Mendes explains that the AccesStage’s support structure, that involves more than 25 people, is divided into three different levels. “At the 1st level support it is possible to solve up to 80% of the calls that, generally, correspond to the most usual inquiries about the functions of our systems. At the 2nd level, support is provided to the most specific inquiries of clients who have more complex needs that require a detailed analysis and/or special customizations for every case, and they are helped by the production team. At last, in a universe smaller than 1%, there is the 3rd level support, oriented to the infra-structure segment and/or development”, highlights the manager. The AccesStage’s technical support team is made by Help Desk, support, development and infra-structure analysts, and it is available 24 a day, 7 days a week.
About AccesStage
Made in 2002 from the groups Mitsubishi and INTEC, the last one is one of the greatest in the Asian Web/EDI market,
AccesStage lays today as one of the most important suppliers in the Brazilian EDI - Electronic Data Interchange services market. The company offers a wide range of products and services that make possible commercial transactions between companies that work with different platforms and systems. Among its clients, some important ones are: Caixa Econômica Federal, Bradesco, HSBC, Sudameris, Alfa, Fibra, Tribanco, Avon, Grupo REDE, CELG, Hamburg Sud, Libra and Grupo Martins. More information available online:
www.accesstage.com.br
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